Welcome to SZ Tenveo video technology co., LTD !
Hotline: 400-1080-686
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 1. What is including in an Video Conference  System ?
In a complete Video Conferencing system, there is Video Camera, Audio equipment, Central control unit, and the Codec or a set Conference software based on PC instead.  
 
2. What kind of camera and microphone should I use?
Most laptops and monitors come with built-in cameras and microphones—these work great for Tenveo Cloud. For meeting room spaces, we have video conferencing cameras and speakerphone that are specifically designed for small huddle rooms, conference and boardrooms, and large auditorium spaces. You can check our service guide for more information on different meeting room systems.
 
3. Is it easy to operation?
Yes, it is easy to install. Just connect the camera to a TV or PC and the internet, give it power and pair it to your account to start making calls.
 
4. Can I bring more than one person into a call at the same time?
Yes. We currently offer group calling for up to 500 different participants, which could be 500 people dialing in from their laptops ,pad or mobile phones, 500 different video conferencing systems full of people or some mix of individuals and video conferencing systems. And depending on your preferences, there are some different layout options for how you want to view those larger group calls.
 
5. What is the resolution of your cameras?
We have 1920x1080p@60fps progressively output, and 1080p@30fps also 720p@30fps.
 
6. What is the Video Connector?
There are USB 2.0, USB3.0,HDMI,HD-SDI,3G-SDI, DVI,YPBPR and CVBS Video output.
 
7. What are the zoom of your video conference cameras?
Support fixed focus, 3X 10X, 20X, 30X optical zoom.
 
8. How to control this Camera?
There are RS232, RS485 PTZ Control, and also support VISCA, PELCO-P, PELCO-D to control through your Codec or PC through RS232, and support IR remote control.  
 
9. What kind of software are compatible with this Camera?
It’s compatible with PolyCom, Blue Jeans, Cisco, Vsee, GoToMeeting, Radvision, SeeVogh, WebEx, easy meeting, Vidtel and working with Microsoft Lync Software, and ZOOM.US, SKYPE, VIDYO Etc.
 
10. What are the MOQ?
Our MOQ is 1 unit.  We can do OEM/ODM if you need. 
 
11. What's in the Box
Camera · DC 12V/2A Power Adaptor · Power Cable · RS232 Control Cable ·3m USB3.0 Cable · Remote Controller · User Manual · Installation brackets & screws · guarantee card
 
12. Can you suggest the size of the conference room that fits for your cameras.
 
VHD1080 PRO 10-30㎡ VHD3U  10- 40㎡ VHD102U/VHD103U  30-60㎡ VHD202U/VHD203U/VHD20N  30-100㎡ . VHD30S 30-150㎡ .
 
13. Do you have extension cable for your video cameras?
Our cameras comes with a 3m cable inside. If you want, it can extent to 30m.
 
14. What is the requirements of the system?
Compatible with Windows 10 or later, windows 8, windows 7, Mac OS X10.6or later, Chrome OS and Android V5.0 or above, available USB port;
Internet connection;
 
15. How to install this camera?
Our cameras support wall amount, ceiling mount and tripod mount installation.  (Wall mount brackets are standard equipment)
 
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